quality gurus Essay

HISTORY

Crosby-Corporate VP for ITT for 14 years, in charge of world wide quality operations. Deming-Trained under Walter A Shewhart (father of SPC). Produced sampling tips for the Bureau of Census. Became an important adviser to Japan in 1946. Juran-Trained under Walt A Shewhart (father of SPC). Started to be a key mechanic to Japan in 1954. Joiner-Trained beneath W Edward cullen Deming. Produced consulting organization, Joiner Acquaintances. Conway-Elected CEO of Nashua Corp 1979. First ALL OF US Executive to hire Dr . Deming as a consultant in 1979. Produced consulting firm, Conway Quality, Inc. �

DEFINITION OF TOP QUALITY

Crosby-Conformance to requirements.

Deming-A predictable level of uniformity and dependability for low cost and suited to the market. Juran-Fitness for proper use, response to customer needs and freedom by deficiencies. Joiner-Defined by the consumer, scientific or data-based way, all 1 team. Conway-Development, administration and execution of consistent solutions that our customers want and need. �

DEGREE OF OLDER MANAGEMENT TOP QUALITY RESPONSIBILITY

Crosby-Responsible for top quality

Deming-Responsible to get 94% of quality concerns

Juran-Less than 20% of quality problems are due to personnel

Joiner-Requires effective leadership of top administration

Conway-Management must create will certainly and perception in the ongoing improvement method �

FUNCTIONALITY STANDARD/MOTIVATION

Crosby-Zero defects

Deming-Quality has many 'scales', use stats to evaluate performance in all areas, crucial of no defects Juran-Avoid campaigns to " perform perfect work"

Joiner-Decisions derive from data, not guesswork

Conway-Work toward zero waste

BASIC APPROACH

Crosby-Prevention, not inspection

Deming-Reduce variability by ongoing improvement, cease mass inspection Juran-General managing approach to quality, especially 'human' elements Joiner-Focus on increasing products and services by simply improving how work gets done Conway-Focus on removal of squander in the job process

STRUCTURE

Crosby-14...



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